No Returns Policy

No Returns / Refund Policy

Important: PhoneKit operates a strict no returns policy on all products sold through phonekit.co.uk, except where required by UK consumer law.

No returns

We do not accept returns for change of mind, unwanted items, or incorrect purchase.
Please check product details, compatibility and photos carefully before you buy.
Orders cannot be cancelled once they have been dispatched.

Faulty or not as described (UK consumer rights)

If an item arrives damaged, faulty, or not as described, contact us within 48 hours of delivery with:

Your order number
Clear photos or video of the issue and packaging

If we confirm a fault or that the item is not as described, we will offer a replacement or refund as required by the Consumer Rights Act 2015.

What is not covered

Damage after delivery due to misuse, drops, liquid damage or unauthorised repair
Compatibility issues where the product page stated requirements you did not meet
Opened hygiene-sensitive items (for example earbuds ear tips) unless faulty